Returns & Exchanges

Day by day, we are dedicated to provide you diverse products with one-of-a-kind materials to celebrate moments, to tell your personal stories or to gift your important people in your life. Also, we effectively trained our staff as well as collaborated with our strategic partners to deliver professional yet strongly individualized customer experience.

If for any reason you are not satisfied with your order, please let us know. We'll handle your issue on a case-by-case basis to make it right.

You should contact our support team by clicking HERE within 30 days of product delivery. The more information you have about the cause of the problem, the more easily you can help to resolve it. To expedite your request, please include the following information:

- Name On Order

- Your Order Number

- A detailed description of the problem

- Some photos illustrating the issue

- Whether you would prefer a replacement or refund

Please understand that we are not responsible for customer errors such as spelling or grammatical mistakes, quality issues with the original images, or ordering errors. Please review your orders carefully before placing them.

Shipping And Delivery

All items offered on Nakovi are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!

While we print a portion of our products in-house at our US facilities, we also source from suppliers worldwide to offer our shoppers a greater variety of merchandise. We only work with vendors who abide by our strict quality control guidelines and standards. This is the reason for the delivery times below. 

Shipping carrier: USPS, DHL, EMS, Local Post...

Orders are processed when the payment is accepted.

Estimate Time Of Arrival

We process orders on business days which are Monday through Friday, Eastern Standard-Times, except for holidays observed by the Post Office: New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. 

Order Tracking

Once shipped, you will receive email notifications and may log in to our website for real-time tracking. Note that some orders may be sent using multiple parcels. In these cases, you will receive multiple emails and tracking numbers.

Please allow 5-7 days for the carrier to scan your package into their system.

If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

If it is over your estimated arrival date, please contact us, and we can take care of this for you.


Incorrect Address

Make sure you provide the correct address at checkout because:

  • If there is incorrect or missing information that we can detect on our end, we may be required to contact you for an update on the delivery information, which can cause delays in delivering your order. 

  • We are not responsible if your order gets delivered to the wrong address or returned to sender. The orders will be returned to our shipping partners’ warehouses and disposed of by them. Before reaching out to our customer support, please check your given shipping address first.

  • For orders returned due to an incorrect address provided, we request a re-shipping fee to resend your order.
  • If you contact the carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.

 

Customer satisfaction is our #1 priority and we will do whatever we can to take care of you. Thank you for considering Nakovu.co and if you have any questions, please don't hesitate to contact us here.