How Can We Help You Today?
Welcome to the NAKOVI Support Center. Our dedicated concierge team is committed to making your journey to absolute comfort as seamless and frictionless as possible. Below, you will find answers to our most frequently asked questions regarding orders, shipping, and care policies.
1. Order Modifications & Status
Can I cancel or change my order?
Orders cannot be canceled once they are placed in our system. However, if you notice an error in your shipping address, garment size, or chosen color variant, modifications are strictly permitted within 2 hours of purchase. Please contact our support team via email immediately within this window.
How do I track my package?
Once your custom order has been meticulously crafted and handed over to our global courier partners, a shipping confirmation email containing a secure tracking link will be sent directly to your inbox.
2. Shipping & Delivery Workflow
How long will it take to receive my order?
To maintain premium luxury quality and reduce environmental waste, every NAKOVI garment is custom-made to order. Our fulfillment journey is divided into two phases:
Production & Processing Time: 3 - 5 business days.
Shipping & Transit Time: 6 - 9 business days.
Total Estimated Delivery: You can expect your beautifully packaged parcel to arrive within 9 - 14 business days from your original order date.
Can I open and inspect the package before accepting it?
No. To guarantee a fast, secure, and completely frictionless delivery experience with our international courier logistics, we do not support package inspection prior to delivery confirmation or signing. Rest assured, if you discover any structural manufacturing defects upon unboxing, your purchase is 100% protected under our Return & Exchange Policy.
3. Payment & Security
What payment methods do you accept?
We support all major secure international payment gateways, including credit cards (Visa, Mastercard, American Express), PayPal, and Shopify Payments.
Is my personal data safe?
Absolutely. Our store is built on a heavily encrypted Shopify infrastructure. Your payment information is processed securely and is never stored or shared.
4. Still Need Assistance? Contact Our Concierge
If you have any unique inquiries that are not covered in this guide, please do not hesitate to connect with us directly:
Official Support Email: support@nakovi.com
Live Chat / Contact Form: Available 24/7 directly on our website storefront.
Concierge Support Hours: Monday – Sunday | 8:30 AM – 9:30 PM (EST).
We aim to review and respond to all official customer support emails within 24–48 hours.